The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Correctly complete tenancy agreement
|
|
Complete all necessary clerical and administrative functions as required Completed |
Evidence:
|
Make suitable appointment time for signing and organise interpreters, if necessary Completed |
Evidence:
|
Complete property conditions report Completed |
Evidence:
|
Inform clients of documentation and money required prior to sign-up Completed |
Evidence:
|
Advise clients of the rebate and rental payment options when necessary Completed |
Evidence:
|
Supply clients with all relevant information Completed |
Evidence:
|
Address all legal requirements in respect of executing agreements Completed |
Evidence:
|
Organise documentation and legal representation for 'under age' client prior to signing tenancy agreement Completed |
Evidence:
|
Explain the range of housing services provided to new tenants
|
|
Provide information on rent payment systems and housing providers expectations with regard to tenant rent payment and arrears Completed |
Evidence:
|
Where applicable, provide information on rental bonds, in accordance with the organisations policies and procedures and rental bond legislation, to new tenants Completed |
Evidence:
|
Follow relevant organisation or department policies and procedures Completed |
Evidence:
|
Explain the maintenance system e.g. urgent, priority, normal, after hours to new tenants Completed |
Evidence:
|
Explain the rental rebate system and grievance procedures to new tenants Completed |
Evidence:
|
Explain other services provided by the organisation as applicable Completed |
Evidence:
|
Make explanations simply and clearly, taking into account cultural, mental, physical and intellectual differences of tenants Completed |
Evidence:
|
Recognise crisis and the need for immediate intervention
|
|
Utilise specialist expertise of other agencies and community services as appropriate Completed |
Evidence:
|
Apply organisation procedures to crisis situations Completed |
Evidence:
|
Respond appropriately to individuals who are experiencing homelessness or who are at risk of becoming homeless Completed |
Evidence:
|
Work with understanding of legal and duty of care requirements when dealing with young people who are experiencing or at risk of becoming homeless Completed |
Evidence:
|
Make appropriate referrals for individuals who are experiencing homelessness or who are at risk of becoming homeless Completed |
Evidence:
|
Promote landlord and tenant responsibilities (per the tenancy agreement)
|
|
Ensure maintenance of dwellings through inspections and review of complaints Completed |
Evidence:
|
Manage rental accounts in accordance with current guidelines Completed |
Evidence:
|
Manage rental bonds, if applicable, in accordance with organisations policies and relevant legislation Completed |
Evidence:
|
Monitor and act upon nuisance and annoyance incidents in accordance with organisation guidelines Completed |
Evidence:
|
Ensure clients are made aware of their rights and responsibilities, including landlord responsibilities Completed |
Evidence:
|
Respond to tenant's changing needs
|
|
Implement criteria for succession to proceed Completed |
Evidence:
|
Display sensitivity to client circumstances Completed |
Evidence:
|
Request and notesupporting documentation Completed |
Evidence:
|
Check supporting documentation for accuracy and use in decision-making process Completed |
Evidence:
|
Consider asset management issues Completed |
Evidence:
|
Manage tenancy termination processes, where necessary
|
|
Apply understanding of reasons for tenancy termination Completed |
Evidence:
|
Apply correct understanding of tenancy termination processes Completed |
Evidence:
|
Follow termination procedures of organisation, including fulfilling legal requirements Completed |
Evidence:
|
Maintain client confidentiality within organisation policies and procedures Completed |
Evidence:
|
Assist tenants, where appropriate, including referrals to appropriate tenant/advocate/legal representation Completed |
Evidence:
|
Complete all documentation and filing, as required Completed |
Evidence:
|
Facilitate appeal process, where necessary
|
|
Demonstrate understanding of appeal process and client right of appeal and use in work role Completed |
Evidence:
|
Give client a clear explanation of appeal process Completed |
Evidence:
|
Encourage clients to present all facts relevant to appeal Completed |
Evidence:
|
Gather information on changes in circumstances and use to inform appeal process Completed |
Evidence:
|
Arrange an interview if necessary and assess the need for an interpreter or advocate Completed |
Evidence:
|
Request relevant information during interview Completed |
Evidence:
|
Review facts obtained previously and make decision as per delegation Completed |
Evidence:
|
Document decision Completed |
Evidence:
|
Take appropriate action in response to a complaint
|
|
Investigate complaint appropriately by listening to the person lodging the complaint and visiting parties concerned and neighbours Completed |
Evidence:
|
Conduct investigation to determine if the client has attempted to resolve the problem e.g. talked to neighbours, contacted police, council, department of community services Completed |
Evidence:
|
Decide whether intervention should be taken by organisation Completed |
Evidence:
|
Document case if decision is made that the organisation should intervene Completed |
Evidence:
|
Gather information, reports, etc. from tenants, neighbours, police, tenant groups, etc. Completed |
Evidence:
|
File a comprehensive record of complaint and action taken Completed |
Evidence:
|
Use other agencies to assist in resolving a problem
|
|
Seek other relevant people's opinions via confidential interviews when necessary Completed |
Evidence:
|
Consider all options Completed |
Evidence:
|
Mediate between involved parties in an attempt to resolve situation satisfactorily Completed |
Evidence:
|
Adhere to legal responsibility of reporting alleged criminal behaviour Completed |
Evidence:
|